Thank you for shopping with Her Way Luxury. Please review our store policies carefully before placing your order.
ORDER PROCESSING
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Processing Time for Units:
Standard units require 5–7 business days to process.
Colored/custom units require 7–10 business days to process. -
Processing Time for Bundles:
Bundles are processed within 1–2 business days.
Please note: Business days do not include weekends or holidays. Processing times are separate from shipping times.
SHIPPING
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All orders are shipped via a trusted carrier with signature confirmation required to ensure your package is safely delivered.
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Estimated Delivery Time: 3–5 business days after your order has shipped (varies by location).
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Once your order has been shipped, you will receive a tracking number via email.
LOST OR STOLEN PACKAGES
Her Way Luxury is not responsible for any lost, stolen, or unclaimed packages that have been marked as delivered by the carrier. If your tracking number shows delivery but you have not received your package, you must file a claim directly with the shipping carrier.
We strongly recommend shipping to a secure address and ensuring someone is available to sign for your delivery.
ALL SALES ARE FINAL
Due to the nature of our products and for hygienic reasons, all sales are final.
We do not offer refunds, returns, or exchanges under any circumstances. This includes:
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Ordering the wrong length, texture, or product
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Late deliveries due to carrier delays
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Color discrepancies due to screen resolution or lighting
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Refusal to accept the package
Once an order is placed, it cannot be modified, canceled, or refunded. By completing your purchase, you acknowledge and agree to these terms.
CHARGEBACK & FRAUD POLICY
Her Way Luxury has a zero-tolerance policy for fraudulent chargebacks. We provide all necessary documentation—including IP addresses, order confirmations, delivery records, and communication history—to the issuing bank to dispute any false claims.
Attempting to dispute a charge without valid reason after receiving your product is considered fraud and will be pursued to the fullest extent.
CONTACT US
For any questions prior to placing your order, please contact us at:
📧 info@herwayluxury.com